Watch Your (Body) Language
Whether you are in sales or just want to be aware of body language in any situation, Body language speaks volumes – yours as well as your prospect/client’s.
Negative: l Limited or no eye contact l Brow tension l Crossed arms l Whole body positioned away from the person you’re speaking with l Tight jawline l Hunched shoulders l Rigid body posture l Tapping fingers. l Fidgeting.
Positive: l Body position upright, facing the other person, leaning slightly forward means “I’m listening.” l Smiling eyes mean “I’m comfortable with you.” l Eye contact means “I’m interested. I like you.” l Relaxed jaw and brow means “I’m calm and at ease.” l Pleasant voice tone means “I’m relaxed.” l Fingers interlocked behind head, elbows out means “I’m open to ideas.” l Mirroring behavior means “I want to be friendly.” l Sitting still means “I’m more interested in what you are saying than anything else.”
These are great tips no matter what you are doing and who you are interacting with.
When you are confident in how you are serving others these positive body language actions come through with ease.